Operations Manager

General Summary

The Operations Manager is responsible for managing, planning, directing and coordinating the day-to-day operations of the District, including enforcement of policies, and planning the use of billable materials and personnel.

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
• Adheres to and is a champion of TEAM's Core Values
• Supports and manages billable operations, including scheduling
• Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions
• Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required
• Ensures all vendors have been properly vetted and classified as approved suppliers
• Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)
• Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work
• Coordinates material and equipment purchases/orders to meet customer requirements
• Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.
• Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans
• Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required
• Evaluates crew mix to achieve maximum profitability
• Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis
• Manages District fleet and fuel expenditures
• Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered
• Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)
• Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner
• Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process

Job Qualifications

• High school diploma or equivalent required
• Bachelor's degree in Management or industry related field preferred
• Five (5) plus years of industry related experience
• Previous management experience preferred
• Previous experience working in an ERP (Microsoft Dynamics AX) preferred
• Proficiency in Microsoft Office products
• Travel requirement: up to 50%

Work Conditions

• Position is located at the District office
• Work is conducted in a semi-private office/cubicle setting
• Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm

Physical and Mental Requirements

• Ability to lift and carry25 pounds
• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
• Ability to sit for prolonged periods of time with or without reasonable accommodation
• Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations

TEAM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.