Field Services Engineer
Job Posting for Field Services Engineer at Team LINX
Position Summary:
The Field services Engineer will assist in the commissioning of all aspects of the technical delivery of a project. Field Service Engineers work closely with Project Engineers, Project Managers, Programmers, and Technicians. Field Engineers will be the technical leader’s onsite, providing assistance and mentorship to technicians. The Field Engineer will work closely with the delivery team to establish and maintain effective working relationships with external clients as well as holding company employees and subsidiary company leadership teams through a high degree of professionalism and excellent interpersonal and communication skills.
The Field Service Engineer will also be scheduled for break fix and troubleshooting response for customers. They are technical leaders and will provide assistance and expertise to customers. The Field Service Engineer will work closely with the Service Manager and Service Operations Lead to efficiently resolve customer issues in a timely and customer friendly manner.
Principal Duties and Responsibilities:
- Configure AV equipment such as control systems (Crestron/ AMX/ Extron), Audio DSPs, matrix switchers, codec's.
- Commission AV systems by testing systems post install and verifying quality standards are being achieved.
- Review schematic designs using Bluebeam.
- Review material lists and checklists for proper installation.
- Configure systems with consultant driven designs.
- Interface with consultants, vendors, general contractors, electrical contractors and other partners.
- Constantly interact with LINX Multimedia Project Engineers, Project Managers, Programmers, and Technicians.
- Demonstrate creative solutions to help differentiate Linx Multimedia.
- Demonstrate superior troubleshooting and break fix abilities.
- Obtain and Maintain industry certifications.
- Properly manage call times and provide though documentation in CRM pertaining to the call and resolution
- Accurately track hours to calls
- Ability to obtain RMA information and requirements from manufacturers.
- Show the ability to interact with LINX Multimedia Project Engineers, Project Managers, Programmers, and Technicians.
- Manage Service Van inventory and maintenance of the vehicle.
- Display communication abilities internally and externally.
- Willingness to perform other duties that are LINX MM associated.
- This role requires participation in an after-hours on-call program.
Qualifications:
- Attitude and Aptitude to learn and solve problems.
- At least two years of experience in the professional audio/video integration required.
- Experience with configuring Crestron and/or AMX systems preferred.
- CTS (CTS-D) certification is highly preferred.
- Advanced MS Excel skills preferred.
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Salary.com Estimation for Field Services Engineer in Midvale, UT
$55,995 to $81,423
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Job openings at Team LINX
Team LINX
Denver, CO
Full Time
Team LINX
Denver, CO
Full Time
Team LINX
Denver, CO
Full Time
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