Practice Manager

JOB DESCRIPTION OVERVIEW:

This position provides leadership to local operations of the Hospitalist Services program including achievement of the program’s goals, providing quality of care, decision-making with financial impact on the organization and establishing positive customer service relationships with the hospital and community, including client service support for contracted and employed practitioners.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist the Medical Director and Operations Team with the daily operation of the hospitalist programs and service commitments to hospital and patients. Work at the program level at client facility every day.
• Provide counsel and expertise to ensure each individual program operates according to established policies and procedures.
• Work closely with the Operations Team to negotiate and resolve issues when they arise with providers, clinic, or patients, maintaining the best interest of the Company and commitment to the client.
• Develop and maintain positive working relationships with hospital staff and management. Maintain an “open door” policy with hospital administration. Provide reports and presentations to hospitals as requested by Operations/Administrative Team.
• From site level, work closely with Delphi of TeamHealth staff and vendors to perform and monitor billing and collections process for the program. Responsible for overseeing and ensuring compliance with deadlines and processes established by Billing Department. Assist Delphi of TeamHealth Corporate decision support personnel in creating benchmarks for performance measurement.
• Monitor provider documentation including completion of charts. In collaboration with the Medical Director, coordinate training when needed.
• Direct activities of Delphi program personnel (not applicable with client staffed clinics):
  • Lead team to ensure goals and objectives are met and strive to provide a productive and enjoyable work environment.
  • Responsible for obtaining desired results from staff in front office and back office.
  • Ensure program and/or clinic policies and procedures are followed by employees.
  • Implement training and performance action plans as well as handle personnel issues including discipline.
• Orient new providers joining the program. Coordinate tours of facility, introductions, and obtain necessary paperwork.
• Manage all administrative functions of the program including the answering of phones, reviewing patient forms, maintaining provider files and time sheets, etc.
• Design, implement, and monitor all clinic schedule templates to meet site specific needs in coordination with the Medical Director.
• Set-up, implement and routinely monitor all clinic flow for maximum efficiency from the initial referral process, how the patient is evaluated and treated while there, and the result of the visit. This will involve the providers, staff, multiple departments within the hospital and the resulting paperwork.
• Routinely monitor surgery scheduling processes. Make sure the correct information is being provided to the surgery department and the authorizations are being obtained to ensure reimbursement for the surgical services.
• Coordinate the provider schedule with each medical director, the individual providers, Delphi of TeamHealth staff and hospital staff to guarantee a complete schedule.
• Collaborate with hospital to create and implement new policies and procedures for the program and make sure clinic and providers are compliant with hospital standards.
• Ensure clinical compliance, regulatory compliance and safety/privacy regulations are maintained at all times including Infection Control reports where applicable.
• Stay abreast of improvements to the current practices and trends in provider practice management and hospitalist program management.

Other duties as required and assigned by the Operations Team. These may, on occasion, be unrelated to the position described here