Scheduler

JOB DESCRIPTION OVERVIEW :

This position is responsible for the coordination of the monthly scheduling of D&Y approved locum providers at TeamHealth and commercial client sites servicing the EM and HM specialties each month.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Communicates with the designated client facility schedulers in advance of each forthcoming calendar month to obtain needed dates and shifts of locum tenens coverage for approved D&Y providers for the forthcoming calendar month.
• Communicates with credentialed D&Y providers for the client sites to match availability of approved providers with the needed coverage dates and shifts of the serviced client sites.
• Strategically maximizes and aligns each provider's work availability with client site needs to positively affect gross margin results for D&Y from each provider's days and shifts scheduled.
• Reconcile client schedules with D&Y schedules to ensure accuracy of schedules and gain visibility to open shifts.
• Generates needed confirmation tasks for D&Y providers' assignments in CRM to meet the coverage needs of client sites.
• Generates needed travel activity task in CRM for each provider's work assignment dates and shift times.
• Ensures accurately and timely processing in obtaining signed receipt of confirmations from client and D&Y providers prior to the scheduled service date(s).
• Maintains and updates relevant Provider and Client information in database, such as telephone and pager numbers, email addresses, client contact names and contact information, etc.

to ensure that confirmations are completed accurately and in a timely manner.

• Communicates effectively as needed with the D&Y sales team, sales management and designated client contacts to ensure timely resolution of any pertinent scheduling and service matters.
• Responds to after business hours calls pertaining to scheduled work assignments from providers and clients as needed.
• Completes all other tasks and assignments as directed by Director of Client Services.

QUALIFICATIONS / EXPERIENCE :

• High school graduate or equivalent plus two or more years of college or equivalent professional experience
• Two or more years of applicable experience in sales or customer service preferably in a healthcare setting.
• Excellent negotiation and persuasion skills.
• Excellent communication skills (verbal and written).
• Excellent problem solving skills with attention to details.
• Demonstrated efficient organizational skills
• Ability to meet tight deadlines in a successful manner.
• Ability to adapt to change and effectively handle varying levels of stress.
• Ability to maintain confidentiality of information in performance of tasks.
• Possess immediate or higher level of computer skills (word-processing and spreadsheet).
• Must be able to answer after hour business calls from providers and clients relating to scheduled assignments.

SUPERVISORY RESPONSIBILITIES :

N / A

PHYSICAL / ENVIRONMENTAL DEMANDS :

• Job performed in a well-lit modern office setting
• Frequent work on a PC / Computer
• Prolonged sitting
• Occasional Lifting (20 pounds or less)
• Visual and auditory acuity
• Occasional pushing, pulling, carrying, lifting, bending and reaching
• Prolonged telephone work

This position may require manual dexterity and / or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax), and / or the ability to perform repetitive motions and / or meet production standards to comply with the essential functions.

DISCLAIMER :

The information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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Last updated : 2024-07-11