Salary Resume Critique Job Openings

Level II Technician

TeamLogic IT, Campbell, CA
Campbell, CA Full Time
POSTED ON 4/16/2024
Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
  • People First Culture
 
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
 
Summary
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.     
 
IT Technician II Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Valid Driver License and ability to drive to customer locations when required.
  • Ensuring company safety and security standards are met.
 
IT Technician II Requirements:
  • College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
  • Office 365 administration experience.
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
  • Active Directory knowledge is a plus.
  • Some knowledge and understating of networking devices and appliances.
  • Kaseya RMM and Autotask PSA Experience a plus
  • Valid Driver License and ability to drive to customer locations when required.
  • CompTIA A and/or CompTIA Network preferred

Salary.com Estimation for Level II Technician in Campbell, CA
$64,080 to $80,973
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Level II Technician.

Click the checkbox next to the jobs that you are interested in.

  • Domain Management Skill

    • Income Estimation: $65,056 - $84,958
    • Income Estimation: $70,635 - $90,419

  • Enterprise Networks Skill

    • Income Estimation: $70,635 - $90,419
    • Income Estimation: $80,314 - $100,520
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Level II Technician jobs in the Campbell, CA area that may be a better fit.

Level II Technician

TeamLogic IT, San Jose, Ca, Santa Clara, CA

Desktop Support Technician

Level Up MSP, San Jose, CA

View More Jobs