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Cross Functional Senior IT Technician Level III

TeamLogic IT, Edison, NJ
Metuchen, NJ Full Time
POSTED ON 3/31/2024
Senior IT Technician Level 3 Job Description

 
Synopsis

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and to ensure the satisfaction of the end user, among other technical duties. The IT Technician is also expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily. The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals and presentations on technical assessments, implementations and ongoing technical account management.

Benefits:
  • 401k (after 1 year)
  • PTO/ Sick days
  • Compensation for work-related travel
  • Work laptop provided 
  • Salary contingent upon experience and skills

IT Technician III Responsibilities:

  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues in a timely manner to meet SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Some network and server solution design and architecture. 
Senior IT Technician III Requirements:

  • Must be located in New Jersey
  • College diploma or university degree in the field of Computer Science and 6-7 years of equivalent work experience.
  • CompTIA Net and/or CCNP certifications
  • Two years of work experience with a Manage Service Providers
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
  • Experience writing proposals for technical solutions to fulfill business needs.
  • Active Directory knowledge and experience.
  • Good problem-solving skills and the ability to work under moderate supervision.
  • Microsoft Server certification preferred and Microsoft Desktop operating systems certification preferred.
  • Valid Driver's License and ability to drive to customer locations when required.
Preferred Skills and Knowledge:

  • Cloud services and Cyber Security
  • Experience with UTM firewalls
  • Kaseya RMM and Autotask PSA Experience
  • Sales Engineering experience

Salary.com Estimation for Cross Functional Senior IT Technician Level III in Metuchen, NJ
$69,389 to $90,752
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