Dispatcher

DISPATCHER

SUMMARY

TeamOne Logistics has partnered with Holland Transfer Co and is seeking an organized and efficient Dispatcher to join our dynamic team in Statesville NC. Accountable for coordinating the movements of trucks leaving and entering terminals. Communicate with truck drivers through phones and electronic logs and apps. Make sure drivers leave and arrive on schedule. Must be available at all times to answer any questions from drivers, help them avoid traffic jams and keep them aware of inclement weather ahead. Monitor hours of service for each driver before at all times. Responsible for customer service activities, procedures and other daily tasks important to Dispatch’s success. Will also be responsible for the review and processing of orders and complete execution for all shipments in their respective portfolio ensuring timely delivery.

RESPONSIBILTIES

· Checking drivers in and out of terminals and transferring the trip records into company files.

· Keeping track of the progress that drivers make along their route by Samsara and check calls.

· Handling any requests and complaints from customers.

· Become proficient in the use of software systems Prophesy & PC Miler

· Prepares frontend portion of Customer Billing and Driver Payroll in Prophesy software.​

· Maintain and monitor bills of lading, trip sheets, driver logs and preparing reports.

· Insuring detention, lumper charges and any other discrepancies are handled in a timely and efficient manner.

· Extensive knowledge of the laws and regulations governing the Department of Transportation (DOT).

· Full knowledge of dispatch practices, scheduling, and computerized record keeping skills.

· Handling of any specific accounts assigned and becoming a knowledgeable and competent backup where necessary.

· Communicating effectively and clearly to drivers.

· Ability to negotiate carrier rates

· Effectively performing all job responsibilities while under pressure.

· Flexible availability to perform on-call duty as assigned by operations manager.

· Requires strong geographical knowledge as well as a clear understanding of how rates are affected for different geographical areas versus time of year and seasonal conditions.

SKILLS and ABILITIES REQUIREMENTS

· Active Listening - The ability to listen to and understand information and ideas presented through spoken words and sentences. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Reading Comprehension - Understanding written sentences and paragraphs in work related documents. The ability to read and understand information and ideas presented in writing.

· Speaking - Talking to others to communicate information and ideas effectively. The ability to speak clearly so others can understand you.

· Time Management - Managing one's own time and the time of others.

· Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

· Troubleshooting - Determining causes of operating errors and deciding what to do about it.

· Service Orientation - Actively looking for ways to help people.

· Coordination - Adjusting actions in relation to others' actions.

· Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

· Relationship Building - Establish and maintain effective working relationships with others.

ACADEMIC REQUIREMENTS

· Any combination of education, training, and/or experience which demonstrate the ability to perform the required duties. At least two years of experience as a transportation dispatcher are preferred.

· Strong initiative to solve issues and resilience to overcome barriers

· PC skills including Excel, Word, Outlook and Adobe

· Energetic and open to new ideas and direction changes

· Strong oral and written communications skills

· Exceptional organizational skills and ability to set priorities

· Team player able to working in an open environment

· Ability to understand and apply problem solving and quality improvement processes

· History of community involvement a plus but not required

· Exemplary negotiation skills.

· Must be determined and resolute.

You may apply by calling Vera @ 346-493-4252 or you may apply directly to this user-friendly online application by clicking the link below:

http://www.driver-reach.com/n/v6f9k

We are an Equal Opportunity Employer M/F/D/V

Job Type: Full-time

Pay: $20.55 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21