What are the responsibilities and job description for the Collections position at TEC Group INC?
Collections Job Responsibilities:
- Contacting the client to follow up on past due invoices, ensuring full coverage on the assigned portfolio
- Answering questions customers have about statements or outstanding balances
- Documenting all actions taken to resolve receivables to payment on your aging and within Great Plains Collections Manager.
- Assigning tasks within Great Plains Collections Manager for all follow-up actions
- Assessing receivables, identifying potential issues and coordinating resolution with the client and/or CDIs (Sales Account Rep) and Business Operations, following the documented Accounts Receivable Escalation Path
- Communicating potential issues to the Business Operations and Revenue Teams and/or requesting assistance for resolution
- Reconciling discrepancies with Vendor Management System (VMS) data and RGP data
- Providing periodic statements to client to supplement collection activities, updating the status on all past due receivables
- Supporting monthly calls with the Market Leaders to review problematic accounts
- Maintaining an acceptable Days Sales Outstanding (DSO), and minimizing the write offs of uncollected accounts
- Identifying at-risk items and raising to the Collection Manager to ensure they are included on the Watchlist and quarterly reserve if appropriate
- Evaluating credit worthiness of new clients and providing a credit review and recommendation to the Business Operations Team
Education and Experience Requirements:
- Associate degree, BA/BS Preferred
- 2-5 years of collections, customer service experience is required
- Experience with CRM, PSA and ERP systems
- Experience with VMS systems is preferred
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
- Health insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Irvine, CA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Excel: 3 years (Preferred)
- Customer service: 2 years (Preferred)
- Collections: 3 years (Preferred)
Work Location: One location
Salary : $25 - $27
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