Service Coordinator - Security Integration

Service Coordinator - Security Integration

Work Location: Freehold, NJ

Job Type: Full-time

Job Description

We are currently seeking a highly skilled and experienced Service Coordinator to join our Security Integration team. As a Service Coordinator, you will play a crucial role in ensuring smooth operations and exceptional customer service for our clients' CCTV and Access Control systems.

Responsibilities:

• Coordinate and schedule service calls and maintenance visits for our clients' security systems.
• Serve as the primary point of contact for clients regarding service requests, inquiries, and issue resolution.
• Prioritize and assign service tickets to field technicians based on urgency, skill set, and availability.
• Ensure timely completion of service tickets and escalate any issues or delays to the appropriate stakeholders.
• Maintain accurate records of service activities, including ticket updates, technician notes, and client communications.
• Collaborate with the sales and technical teams to provide accurate quotes and estimates for additional services or system upgrades.
• Continuously update and enhance the service database to streamline processes and improve overall efficiency.
• Stay up-to-date with industry trends and advancements in CCTV and Access Control systems to provide valuable insights and recommendations to clients.

Qualifications:

• Minimum of 1-3 years of experience in the security integration industry.
• Extensive knowledge and hands-on experience with CCTV and Access Control system implementations strongly preferred.
• Proven track record in coordinating service activities, preferably in a similar role.
• Strong organizational and multitasking skills to manage multiple service tickets simultaneously.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with clients, technicians, and other team members.
• Detail-oriented mindset with a focus on accuracy and quality in all service-related activities.
• Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
• Proficiency in using service management software and tools.
• Relevant certifications in security integration or related fields would be an advantage.

Benefits Include:

• Annual salary based on experience.
• Health benefits package (50% of premium is covered for health)
• 401k plan with matching
• Generous paid-time-off policy

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Salary: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Freehold, NJ 07728: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Security Integration Industry: 1 years (Required)
• Dispatching: 1 years (Required)
• Customer service: 1 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have any knowledge or hands-on experience with CCTV and Access Control system implementations?

Experience:

• Dispatching: 1 year (Required)
• Project scheduling: 1 year (Required)
• Security Integration Industry: 1 year (Required)

Ability to Relocate:

• Freehold, NJ 07728: Relocate before starting work (Required)

Work Location: In person