Tech Elevator, Executive Assistant / Office Manager (Cleveland)

Company Description:

Tech Elevator is an intensive in-person and online education provider helping individuals and companies acquire in-demand technology skills for the modern workforce. Through our full-time and part-time coding bootcamps and company partnerships, we teach students and employees from diverse backgrounds to become software developers—while also helping them to build career-readiness skills and connections through our nationally recognized Pathway Program™.

At Tech Elevator, our mission is to elevate people, companies, and communities and, since 2015, we’ve been transforming lives through technology education. In 2020, we were listed as the 16th fastest growing education company in the US, and we’ve consistently led our industry in performance outcomes. We are also proud to be listed among Purpose Jobs 2022 Best Places to Work in Midwest Tech.

For us, it’s not just work; every team member contributes to a life-changing program. We work hard to help our students uncover the best version of themselves while working for a brand that empowers every employee to continually evolve and grow.

Summary:

The Executive Assistant will provide administrative and operational support to the CEO and other leadership team members at Tech Elevator. They will manage details like travel, appointments, email, and meeting planning so that the leadership team can focus on key goals. Therefore, we are looking for a highly organized and detail-oriented person who can set priorities and think on their feet. They will interact with the Tech Elevator team, students, and partners. About half of their time will be spent directly supporting the CEO, and the other half will include supporting the rest of the leadership team and performing some administrative functions of the Cleveland office. This job is based in Cleveland, Ohio, and they will be expected to work from Tech Elevator’s Midtown offices the majority of the week. This role reports to the Chief of Staff.

Essential Functions:

80%: Executive Assistant

For the CEO Specifically:

• Meet regularly with the CEO and/or Chief of Staff to understand priorities and solve problems
• Manage CEO’s schedule: book meetings, confirm appointments and handle logistics
• Maintain a running list of tasks that require the CEO’s input or action such as documents to be reviewed and/or signed, important emails, invitations, and upcoming deadlines. Provide logistical support on all of these things and ensure nothing falls through the cracks.
• Manage and submit expense reports
• Organize and prioritize large volumes of emails
• Manage entering and updating contacts, activities and follow-ups in the CRM

For the Leadership Team (C-Suite and VPs):

• Handle travel planning and logistics: booking flights & accommodations, building itineraries, and fact sheets
• Manage conference schedules and speaking engagements
• Facilitate meetings through planning, agenda development, and distribution, note taking, and follow-up task assignments
• Administer signature collection via Docusign
• Develop presentations; edit and format documents
• Act as a liaison with other teams and outside organizations
• Handle confidential and non-routine information, when necessary
• Support planning of key company activities such as the Annual All-Team meeting, monthly All-Office meetings, quarterly senior leadership meetings

20%: Mission Central Administration (Cleveland HQ)

• Work from the Cleveland Office at least three days per week
• Greet visitors
• Check the mail and receive deliveries requiring signatures
• Facilitate and occasionally drop off packages to mail services
• Maintain the office kitchen
• Manage office supply stocks
• Manage organization google groups
• Coordinate with VP of Operations and Cleveland Campus Director to ensure the facility runs smoothly
• Prepare and send new hire packages

Desired Skills and Experience:

• 2-5 years of experience supporting executives, preferably in a fast-paced environment, that includes experience in email and calendar management and travel planning
• Proficient with digital tools such as Asana, Zoho, Google Workspace, Slack, DocuSign or other similar business applications
• Experience with event planning is a plus

The Ideal Candidate:

• Excited to expand accessible alternative technical education to new communities
• Problem Solver who takes initiative
• Strategic Thinker
• Highly organized
• Exceptional communication skills
• Exercises discretion

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regular office hours
• Occasional evening and weekend hours as required for events
• Occasional travel
• This is a hybrid position. This position is open to residents of Ohio who are able to work at least 3 days per week in the Cleveland office. The remainder of the week can be worked from home.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Tech Elevator is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)