Security Operations Analyst

Tech Heads Inc is seeking an experienced Security Operations Analystto join our exceptional team of technical professionals!

We are Tech Heads. We are technology consultants (so many brilliant minds in play here!) supporting 600 clients (only the best!) throughout the Pacific NW. We love technology, our customers, our teammates and great PNW beer!

You are dynamic, personable, organized & have top notch technical skills. You live and breathe technology, are hugely collaborative and ultra-team oriented. You also having an unwavering commitment to delivering nothing less than exceptional customer service.

Here's a few of the things you'll be doing as our Security Operations Analyst:

• Regularly monitor and respond to all Security Operations work tickets for appropriate resolution, and priority to assure service levels are met or exceeded
• Assess incident severity and escalate to the next level as needed
• Keep customers abreast of changes in status during issue resolution
• Set clear expectations and provide timely follow-up to customers as appropriate
• Interact with managed security platforms via proprietary and commercial consoles, both local and remote
• Participate and lead in the onboarding and ongoing support of Tech Heads managed security suite of products and services for our customers
• Manage all customer situations in a professional manner with emphasis on customer satisfaction
• Communicate technical information to Tech Heads customers as required
• Research and maintain keen understanding of evolving threats to ensure the security of Tech Heads managed security clients
• Write technical articles for internal knowledge base
• Participate in knowledge sharing with other Tech Heads personnel and develop customer solutions efficiently.
• Participate in individual or temporary projects to ensure quality support for our clients
• Perform other essential duties as assigned

Knowledge, Skills, & Abilities

• Understanding of basic network services, vulnerabilities, exploits, and attacks
• Must have strong written and verbal communication skills
• Customer service background
• Attention to detail and great organizational skills
• Good interpersonal, phone, and customer service skills
• Ability to maintain focus while performing in-depth analysis of security risks

Requirements

• Bachelor's degree or equivalent in Computer Science or Information Technology or 5 years progressive technology relate work experience
• Experience / knowledge of Microsoft security services, specifically related to Office 365, Azure AD, Defender,
• Experience / knowledge of vulnerability management platforms
• Experience / knowledge of Security Information Event Management platforms
• Experience / knowledge of Security Awareness and Training platforms
• Prior experience in a Managed Services organization (MSP) is a huge plus!

Certifications Desired

• Microsoft Security Certifications (SC-900, SC-200, SC-300, SC-400)
• CISSP, CCSP Certifications a plus