Travel Clerk I (PPPO)

JOB DESCRIPTION: This position works under the general guidance and supervision of the PPPO Operations Supervisor and Travel Clerk III Lead. The Travel Clerk I (TCI) performs work across all PPPO actions. Responsibilities encompass a full range of administrative tasks & technical duties that support transportation operations tied to Army Logistic Support Services.

The TCI provides customer service for military and civilian personnel in order to facilitate relocation of personal property and family members based on orders, transportation entitlements, joint travel regulations (JTR) and defense travel regulations (DTR). The TCI must be able to: acknowledge and greet customers upon entry to the facility, read and decipher military orders, answer questions or seek guidance from a TCII or TCIII in order to do so, efficiently and accurately schedule counseling appointments, verify data in required automated systems, maintain customer correspondence via email and phone, keep up on internal filing, This position must attend training on how to process shipments for: Unaccompanied Baggage (UB), Household Goods (HHG), Storage (Temporary, Non-Temporary, and Special), Local Moves, Personally Procured Moves, and Privately Owned Vehicles (POV) and learn how to research regulations to better assist the customer. This position will be required to perform housekeeping of work areas, will be expected to work overtime periodically when required. Work hours & work location may, with proper notification, be adjusted to include shift work to meet contract requirements.

The TCI will become familiar with JTR, DTR, and other Army regulations as well as contract requirements. This position will provide contract support to ensure compliance with environmental, safety, and security regulations. Work is typically performed in well-ventilated and lighted areas with some lifting and moving of materials. This position requires standing, walking, and sitting while working either indoors or outdoors. While performing the job, you may be required to lift/carry, pull/push, reach, squat, and kneel; you may be required to perform other duties as assigned.

Education/Experience/Skills:

• High School Diploma or equivalent required
• At least 1-2 years of customer service and clerical experience
• Valid state driver’s license
• Excellent customer service & oral/written communication skills
• Detail oriented and well organized
• Ability to multi-task and quickly learn new skills
• Ability to interact effectively and professionally with people
• Ability to review, research, study, explain various military regulations and policies
• Team player, self-starter
• Proficient in MS Office with ability to quickly learn software applications

Must be a U.S. Citizen.Paid relocation assistance is not available. Candidates must currently reside within commuting distance or clearly state a willingness to relocate his or herself.

TECH SYSTEMS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $19.60 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work Location: In person