IT Technician/Help Desk

Compensation

• Starting at $50,000

Benefits

• Blue Cross Blue Shield Health Insurance (employer covers 60%).
• Dental insurance (employer covers 60%).
• Supplemental insurance (employer covers 60%).
• 401K with company match.
• 10 paid Holidays.
• 3 weeks of PTO.
• Certification incentive program.
• Subscription to ITProTV for continued learning and education.

What winning looks like:

• Respond to client requests promptly and based on priority.
• Finishing/seeing tickets and projects to completion.
• Managing communication internally with the team and externally with customers.
• Making the customer feel confident in you and your abilities to complete the task or project.
• Having a great attitude at all times!

What do you need to win?

• 2-5 years of IT experience working at another company.
• Understanding of basic troubleshooting skills with computers, printers, networks, servers, etc.
• Experience in AD DS.
• Worked on networks and understands basic networking concepts (IPv4 addressing, VLANs, firewall rules, etc..).
• Following processes and procedures put in place.
• Close attention to details.
• Great interpersonal skills and customer service.
• Desire and passion to continually learn and grow.

Desired

• CompTIA A Certified.
• CompTIA Network and Security Certified.
• Understanding of Microsoft 365 products such as Teams, Exchange, Sharepoint, Endpoint Manager, Azure, etc.

Outcomes from Working at TechBox

• Grow in your knowledge and expertise in IT.
• Learn leadership skills.
• Plan and manage IT projects.
• Become more adept in interpersonal skills.

About TechBox

TechBox creates solutions to manage technology challenges so the customer can focus on their business.

Starting in 2013, TechBox began as a fix-it repair shop in downtown Culpeper. We saw the need for supporting our local businesses and their technology needs. To deliver great customer service, we shifted our focus to solely helping our business customers and made it a point to be the Technology Service Provider for Culpeper and surrounding regions.

Our Core Values

• Excellence
• Communication
• Integrity
• Respect
• Patience

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Masks are required for healthcare and education clients.

Application Question(s):

• Please write 1 paragraph on why TechBox should hire you for this position?

Experience:

• Help desk: 2 years (Preferred)
• Customer service: 5 years (Preferred)

Work Location: In person

Salary : $50,000