Tester

TechDigital Group
Cary, NC Full Time
POSTED ON 9/28/2024 CLOSED ON 10/5/2024

What are the responsibilities and job description for the Tester position at TechDigital Group?

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

General Description

As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience is customer service oriented and provides timely and high quality technical support to customers.

A Technical Certification (Microsoft / Client / Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role.

2.0 RESPONSIBILITIES : 2.1 Operational

Responsibilities :

  • Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale / bulk office moves / re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print / scan / copy / fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS / iPhone / IPads) - VIP and home-based office (HBO) user support
  • Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair / replacement)
  • Perform managed print service invoicing / meter read / polling report verification
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT / AV contacts and stand-by support
  • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis 2.2 Health and Safety Responsibilities :
  • Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site;

as well as, cooperate with all persons involved to that end.

  • Read, understand and comply with the company's safety policies, rules, procedures and practices.
  • Notify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment.
  • Promptly report to management all incidents, including injuries, illnesses and near misses.
  • Observe general principles of incident prevention and participate in the requirements of the safety program.
  • Use devices and wear PPE as per regulatory requirements and HCL's standards.
  • Refrain from causing or participating in harassment or violence.
  • Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.
  • When performing work on behalf of HCL on a client's work site, abide by the policies, rules, and procedures that are stipulated within the client's safety program.
  • Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.
  • Comply with the provincial OHS Act, Regulations and Code.

J-18808-Ljbffr

Last updated : 2024-09-28

Tester
Product Review Jobs -
Everetts, NC
Penetration Tester
Danta Technologies -
Cary, NC
Penetration Tester
TechDigital Corporation -
Cary, NC

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Tester?

Sign up to receive alerts about other jobs on the Tester career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$48,994 - $62,296
Income Estimation: 
$54,841 - $74,321
Income Estimation: 
$63,729 - $80,684
Income Estimation: 
$72,358 - $94,445
Income Estimation: 
$82,899 - $105,811
Income Estimation: 
$72,358 - $94,445
Income Estimation: 
$83,109 - $131,424
Income Estimation: 
$100,790 - $131,333
Income Estimation: 
$83,109 - $131,424
Income Estimation: 
$95,217 - $126,666
Income Estimation: 
$129,875 - $173,066
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Tester jobs in the Cary, NC area that may be a better fit.

Tester

Online Consumer Panels America, Rocky, NC

Tester

Online Consumer Panels America, Durham, NC