What are the responsibilities and job description for the IT Manager position at Techflairs?
l Performs day-to-day management of the cloud platform operations, identifies issues and risks, and recommends possible issues and risk mitigation strategies associated with the project.
l Lead operations team in providing tier 1 and tier 2 support for cloud platforms.
l Design, Develop, and maintain incident management workflows
l Monitors issues and provides resolutions for up-to-date status reports.
l Coordinate emergency response for severity 1 and 2 incidents
l Monitor and coordinate all system operations, including security procedures, and liaison with infrastructure, security, DevOps, data, and application teams.
l Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.
l Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion.
l Coordinate major/minor software installation, upgrade, and patch management.
l Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
l Must demonstrate advanced abilities to team and mentor and possess demonstrated
excellence in written and verbal communication skills.
Education Qualification:
l A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. A Master's Degree is preferred.
General Experience:
l At least eight (8) years of experience in managing on-premise and cloud-based multi-user environments with expertise in planning, designing, building, and implementing IT systems.
l At least eight (8) years of product administration/management experience in RHEL Linux-based environment or Windows server environment
l Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
l Must demonstrate advanced abilities to team and mentor and possess demonstrated excellence in written and verbal communication skills.
l 5 years of experience leading tier 1 and tier 2 support for cloud platforms
l 3 years of experience on operations large platform of over 2000 instances
l Experience working with incident management and change management tools
l Experience developing and maintaining incident management and change management workflows
l Experience working with incident triaging and knowledge management
Experience working with security teams to perform security monitoring, audits, and remediation
Job Types: Full-time, Contract
Pay: $87,727.44 - $105,650.25 per year
Experience level:
- 9 years
Schedule:
- Monday to Friday
Work Location: In person
Salary : $87,727 - $105,650
