Job Posting for UGENT: ONSITE IT SUPPORT - JA at TechLink Systems, Inc.
Job Details
Job Description:
The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.
What will this person be working on
Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
Interaction with plant floor users and clients (in order to understand production line processes and customers)
Support projects such as technology upgrades\implementations of Tier 1 computer systems.
Review, understand and react to various monitoring systems for Tier 1 computer systems.
Position Success Criteria (Desired) - 'WANTS'
Completed post-secondary education in Computer Science or equivalent related experience.
Knowledge of computer applications and end-user computing devices
Knowledge Windows 7/10/11, Active Directory, LAN/Networking
Knowledge using MS-Office, and problem ticketing applications
Knowledge of /UNIX environment
Able to take level 1 support calls on the line /office
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