What are the responsibilities and job description for the Customer Service Representative position at Techmer PM?
Looking for a career opportunity with a company that’s been named six-times, one of the Best Places to Work by Plastics News? We are HIRING and want you as a member of our team! Be a part of a fun and exciting environment. We are currently offering a $1,000 signing bonus for all hourly positions.
Benefits Include:
- Medical, dental, and vision insurance available on hire date
- Free telemedicine benefit
- Company-paid short & long-term disability and 2x your annual salary in life insurance
- 401(k) with company match up to 6%
- 10 paid company holidays
- Accrue 2 weeks of vacation per year
- Monthly and annual bonus opportunities
- Tuition reimbursement
- Gym membership and fitness tracker reimbursement through medical insurance
We are currently seeking a Customer Service Representative for our Clinton, Tennessee facility.
The Customer Service Representative is responsible for providing unprecedented customer focus for customer order completion to customers and business partners.
Responsibilities include:
- Order Fulfillment
- Inventory Management
- Sales/Customer Support
- Inter-company Transfer Orders
- Customer Pricing
- Shipping
- On-time Delivery
- Other duties may be assigned
Qualifications/Requirements/Skills:
- High school diploma and GED is required. Associate degree is preferred.
- Minimum of 5 years customer service and order management experience is required.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Experience with SalesForce & Microsoft AX is preferred.
- Demonstrated experience dealing with complex, non-standard issues, troubleshooting, and problem resolution.
- Exceptional writing abilities to provide clear, empathetic customer support via e-mail or phone.
- Capable of working with limited supervision while using personal initiative and independent judgment to make decisions in the best interest of Techmer and our customers.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Signing bonus
COVID-19 considerations:
To keep employees safe, masks are required at work when able to social distance from other employees. Daily temperatures checks are conducting prior to shift.
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative Assistants & Receptionists: 1 year (Preferred)
- Customer service: 5 years (Preferred)
Work Location: One location