Field Operations Manager

Fast Paced Telecommunications Company Looking for Experienced Field Manager to Oversee Group Of Technicians

Responsibilities

Provides support and development to broadband technicians involved in the installation and service fulfillment of all products and services provided

Works with other members of the management team to develop and implement strategic plans to achieve department goals

Responsible for all installation and fulfillment activities which contribute to customer satisfaction

Provides quality internal and external customer service surrounding the Company values

Supervises installation and fulfillment function Serves as role model for subordinates in all areas of the business

Actively supports the training and development of subordinates

Promotes safety awareness among employees and assures compliance with safety regulations and reporting

Ensures that subordinates have proper safety equipment and follow safety policies

Ensures that disciplinary action regarding violations of safety policy are enforced

Supports and drives the development of the technical operations sales culture

Interviews, coaches, trains, monitors, and evaluates broadband technicians fostering a team environment

Spends majority of time in the field observing, supporting, and developing technicians

Rides with Techs to monitor and assess technical and customer service performance and quality

Assures the quality of installations repairs meets company standards and customer expectations

Assures the completion of scheduled work by overseeing daily activities

Provides direction and participates in the repair of escalated technical issues

Helps resolve complex customer issues

Manages tech performance metrics, evaluates performance gaps and develops techs knowledge, skills and abilities to meet company and customer expectations Monitors system key performance indicators, and manages operations to meet or exceed system goals

Manages inventory control and maintenance by performing vehicle, tools and materials inspections

Manages day-to-day fleet operations

Performs other duties as assigned essential functions- Oversee and manage a team of field staff to ensure efficient and effective operations
- Develop and implement strategies to achieve company goals and objectives
- Monitor and evaluate field staff performance, providing feedback and coaching as needed
- Collaborate with other departments to coordinate resources and support for field operations
- Conduct regular site visits to assess progress, identify challenges, and provide guidance
- Ensure compliance with company policies, procedures, and safety regulations
- Maintain accurate records and documentation related to field activities
- Stay informed about industry trends, best practices, and emerging technologies

Qualifications

Previous lead or supervisory experience

High school diploma or equivalent

Field service experience with broadband installation

In-depth knowledge of broadband installation technology, methods and procedures Knowledge of basic mathematics and electronics Skill in using a Windows-based computer

Ability to carry, climb and operate extension ladder

Ability to lift up to 75 pounds

Ability to drive Company vehicle in a safe and responsible manner

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $52,000.00 - $104,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Ability to Relocate:

• Reno, NV: Relocate before starting work (Required)

Work Location: In person