Program Manager - Service Desk with Security Clearance - Now Hiring
Job Posting for Program Manager - Service Desk with Security Clearance - Now Hiring at Technical and Management Resources, Inc
Overview TMR, Inc. seeks an experienced Program Manager to provide full scope IT project management support for the FDA Service Desk operations. Responsibilities * Be the primary interface with the CO, COR and Government Program Manager. * Support all service desk projects. * Manage resources and supervise Contractor staff in the performance of all work on this task order. * Organize, direct and coordinate planning and execution of all task order activities * Ensure deliverables meet all scheduled timeframes. * Leverage industry best practice of process/procedures to achieve optimum performance in all Task Areas. * Support and enhance Standard Operation Procedures (SOPs) across the service delivery model. * Prepare and structure service Information Technology Service Management (ITSM) models to support future initiatives and operations. Qualifications * Bachelor's Degree or higher * 10 years of IT program (project) management experience managing large service desk contracts * Expertise in IT Service Management (ITSM) * PMP certified * ITIL Foundation Certification * Knowledge of IT service delivery environment * Knowledge of Help Desk Institute (HDI); HDI certification highly desirable * United States citizenship is required with the ability to obtain/maintain a Public Trust
Salary.com Estimation for Program Manager - Service Desk with Security Clearance - Now Hiring in Silver Spring, MD
$114,469 to $156,294
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Job openings at Technical and Management Resources, Inc
Technical and Management Resources, Inc
Fort Belvoir, VA
Full Time
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