IT Support Specialist II
Job Posting for IT Support Specialist II at TECHNICAL RESOURCES INT'L
Job Description:
Job Requirements:
- Serve as first contact for users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing.
- Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support.
- Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.
- Analyze and resolve complex service requests and incidents that have been escalated by the junior level analysts.
- Leverage remote control technology (such as LogMeIn, GoToAssist, Teams) while troubleshooting desktop and laptop problems.
- Utilize advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting.
- Use RemedyForce ticketing system to classify incoming tickets and assign appropriate groups/technicians.
- Assisting programs or projects for Enterprise IT and driving strategic initiatives.
- Server and Desktop Vendor Management.
- Asset Management and Resource Management.
- Promoting and enforcing best practices for Windows server administration.
- Identifying, researching, and validating innovative solutions while applying concepts of appropriate methodologies.
Job Requirements:
- Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 10), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox.
- Ability to read and comprehend technical manuals, procurement documentation, and OEM guides.
- Experience installing, upgrading, and removing software; Experience with patch management software (e.g., SCCM) preferred.
- Experience using Helpdesk Service Now, Remedy, etc.) service management software to track incidents and service requests through the full lifecycle.
- Ability to learn new technologies quickly (MS Operating Systems, Office Products, and custom software).
- Advanced experience with Active Directory management & administration including Unlocking accounts/PW Resets, OU’s and Group Policy.
- Proficiencies in MS Office applications and Project Management.
- CompTIA A or Microsoft certification a plus.
Salary.com Estimation for IT Support Specialist II in Bethesda, MD
$79,910 to $100,695
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the IT Support Specialist II.
Click the checkbox next to the jobs that you are interested in.
-
Customer Service Skill
-
Income Estimation: $42,818 - $80,602
-
Income Estimation: $48,806 - $88,333
-
-
Document Archiving Skill
-
Income Estimation: $51,980 - $69,082
-
Income Estimation: $52,015 - $77,519
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at TECHNICAL RESOURCES INT'L
TECHNICAL RESOURCES INT'L
Bethesda, MD
Full Time
TECHNICAL RESOURCES INT'L
Bethesda, MD
Full Time
TECHNICAL RESOURCES INT'L
Bethesda, MD
Full Time
TECHNICAL RESOURCES INT'L
Bethesda, MD
Full Time
Not the job you're looking for? Here are some other IT Support Specialist II jobs in the Bethesda, MD area that may be a better fit.
We don't have any other IT Support Specialist II jobs in the Bethesda, MD area right now.
Nationwide IT Services, Inc, Fairfax, VA
spnsolutions, Fairfax, VA