Mobile Device Support Specialist

Clearance: ****Clearance: Top Secret Clearance with SCI Preferred, Will Accept Secret– Required and Must Be Able to Maintain*****

Title: Mobile Device Support Specialist

Location: Fort Bragg, NC

Job Description:

Mobile Device Support Specialist with experience in supporting applications on mobile devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, etc.). Responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems.

Typical duties include:

• Manage trouble tickets using the client designated corporate ticketing system
• Provide basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware from multiple vendors such as Apple, BlackBerry, and Samsung Mobile Device Software Operating Systems from multiple vendors such as iOS, Android, and BlackBerry
• Manage cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed
• Administer MDM accounts directly related to the mobile device such in support of login
• Download users singing and encryption certs from DISA and install on the individual user’s device

• Troubleshoot and resolve mobile device issues or problems with device hardware and software
• Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
• Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
• Assist in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating, and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs)
• Support HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures
• Provide user familiarization and guidance for client designated enterprise mobile device functions as requested
• Escalate trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required
• Configure and enterprise enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments
• Assist with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices
• Adhere to client property processes in accordance with client policy
• Process replacement devices (seed stock) between vendor and end users as required

Education Requirements: None

Certification Requirements:

DoDD 8570-M IAT II

* Experience Requirements: Knowledge of iPhone and Samsung handheld devices a plus.

Salary: $68,000-70,000

Attestation Vaccination Status Requirement:

In accordance with the SOCOM HQ Attestation Guidance, all candidates who are considered for hire must complete Form DD 3150 to report their COVID-19 vaccination status.

About TSM, Inc.: TSM serves many customers in the Government and private sector. Most of these projects are long-term and involve cutting edge technologies. The prospect of working for reputable client organizations on the latest technologies in a friendly work environment helps us attract and retain top-quality seasoned professionals who are technically strong.

TSM’s flexible benefits allow staff to choose from a variety of plans to meet their own needs and the needs of their families. Our family-friendly policies and programs help staff balance their personal and professional lives. CareFirst Health Insurance, Companion Vision and Dental Insurance, and Life/Accident/Disability insurance options through Hartford Group give our employees options and comprehensive coverage while keeping out of pocket costs low. TSM offers retirement and savings through the Nationwide 401(k) plan. TSM believes in investing in our employees and offers a tuition reimbursement plan, provides an employee assistance program, and professional development program to help our employees reach the next level.

Job Types: Full-time, Contract

Pay: $68,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• CompTIA Security (Preferred)

Security clearance:

• Secret (Preferred)

Work Location: One location