Cloud Administrator

We are seeking an experienced Office 365 and SharePoint Administrator to maintain and support our enterprise-level Office 365 and SharePoint environments. The successful candidate will act as a primary support and escalation point, providing high-level user support to ensure seamless operation and accessibility of our core systems. This role requires a combination of technical expertise and customer service skills to effectively manage system infrastructures and address user needs.

Responsibilities:

• Administer and support Office 365 and SharePoint environments, ensuring optimal performance and reliability.
• Act as an escalation point for lower-level System Administrators, providing level 2-3 support and resolving complex helpdesk requests.
• Monitor and manage system security, including user access and authentication, ensuring compliance with IT policies.
• Troubleshoot issues across Office 365 applications and SharePoint platforms, advising on appropriate actions to resolve technical problems.
• Maintain regular communication with team members and other departments to foster trust and teamwork.
• Coordinate and perform regular system updates, backups, and security checks.
• Assist in the design and implementation of new SharePoint sites and customize Office 365 applications to meet business requirements.
• Provide training and support to users on effective use of Office 365 and SharePoint tools.
• Participate in IT department meetings to discuss project progress and strategies for system improvements.

Required Skills:

• Proven experience in managing and configuring Office 365 and SharePoint environments.
• Strong understanding of network protocols such as TCP/IP, DNS, and SMTP, as well as Azure AD and ADFS.
• Experience in hybrid cloud environments, particularly Azure/AWS.
• Excellent problem-solving and analytical skills to troubleshoot and resolve issues.
• Proficient in system security practices, including endpoint and application security.
• Ability to effectively communicate, both verbally and in writing, with technical and non-technical staff.
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently.
• Self-motivated with the ability to work independently and as part of a team.

Qualifications:

• Bachelor’s degree in Computer Science or a related field, with at least 5 years of relevant experience.
• Extensive knowledge of networking hardware, virtualization technologies, and cloud services.
• Experience with SQL Server and familiarity with Microsoft IIS/ASP.NET technologies.
• Professional certification in Microsoft technologies, such as Office 365 or Azure Fundamentals, is highly desirable.
• Demonstrated leadership skills with the ability to mentor junior staff and manage projects.

Working Conditions:

• Must be willing to participate in a 24x7 on-call rotation.
• Must reside within commutable distance to Alpharetta, GA and able to work a Hybrid schedule of 3 days in office and 2 days’ work from home.

This role is ideal for a proactive and service-oriented IT professional who thrives in a dynamic environment and is dedicated to enhancing business operations through effective administration of Microsoft technologies. If you are looking to leverage your Office 365 and SharePoint expertise in a collaborative setting, we invite you to apply.