Virtual Assistant

Jenks, OK Full Time
POSTED ON 8/7/2024
We have an exciting new opportunity for a Virtual Assistant in our Commercial Lines Department at Tedford Insurance.

GENERAL SUMMARY:

The Virtual Assistant provides clerical document retrieval support to the Commercial Lines Department. This role is responsible for obtaining and organizing important documentation related to insurance policies and claims in a virtual environment.

PRIMARY RESPONSIBILITIES:

  • Conducting research and retrieving policy and claims-related documentation from various sources, including internal databases, online resources, and other external sources.
  • Maintaining accurate and up-to-date records of all retrieved documents and information, using electronic record-keeping systems.
  • Verifying the authenticity and accuracy of all retrieved documents, ensuring that they meet the necessary legal and regulatory requirements.
  • Communicating with internal stakeholders to provide them with the necessary documents and information.
  • Collaborating with other members of the virtual document retrieval team to develop and implement efficient and effective document retrieval processes.
  • Participating in training programs and professional development opportunities to stay up-to-date with the latest technologies and best practices related to document retrieval.
  • Maintaining strict confidentiality and security of all documents and information retrieved, ensuring compliance with all relevant privacy and data protection regulations.
  • Providing excellent customer service to all internal stakeholders, responding to their queries and requests in a timely and professional manner.
  • Identifying opportunities to improve document retrieval processes and suggesting new ideas to enhance efficiency and accuracy.
  • Adhering to all company policies and procedures, as well as all relevant legal and regulatory requirements.

KNOWLEDGE, SKILLS & ABILITIES:

  • Exceptional verbal and written communication skills.
  • Quality Management - demonstrates attention to details.
  • Knowledge of commercial insurance laws preferred.
  • Knowledge of AMS360 and/or related software preferred.
  • Proficient with Outlook and Microsoft Office Suite.
  • Proficient in typing and data entry.

EDUCATION, LICENSES AND EXPERIENCE:

  • High School Diploma or equivalent required.
  • Experience in a Commercial Property & Casualty Insurance Agency preferred.

BENEFITS:

  • 401(k)/Matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Voluntary Life Insurance
  • Employee assistance program

Estimate Salary for Virtual Assistant in Jenks, OK
$42,137 (Medium)
$36,899 (25th)
$50,372 (75th)
For Employer
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