System Engineer

Overview:
Serving our enterprise clients physical security and audio video needs. The Systems Analyst will be responsible for delivering and maintaining the IT infrastructure that supports these platforms.

What you will be doing:

• Install, configure, and test server, storage, and network infrastructure

• Install, configure, and test virtualization platforms

• Install, configure, and test Physical Security and AV management software platforms

• Analyze customer requirements and implement system features to meet those needs

• Analyze system constraints, performance, and workload requirements

• Apply configurations to maximize system performance

• Provide mentorship and technical leadership to the team of system analysts

• Configure and test off the shelf integrations to enable event and control interoperability between subsystems

• Develop and support custom integrations and macros enabling interoperability between subsystems and advanced features

• Develop scripts, images and other automation techniques to minimize repeat work and improve consistency

• Maintain, troubleshoot, and service issues related to the above infrastructure

• Plan and deliver software and OS upgrades

• Develop and maintain Method Of Procedures for system upgrades and implementations

• Work directly with other Systems Analysts, Project Managers, Sales, and Engineering resources to help design IT infrastructure supporting Physical Security and Audio Video solutions

• Support sales and design efforts and activities in specifying IT components and integration methods

• Be accountable for the installation and integration of systems, ensuring timelines are met and a quality solution is delivered

• Work closely and collaborate with our Integrated Systems Technicians to ensure successful system delivery

• Respond, support, and be available to Integrated Systems Technicians, while supporting and mentoring their learning and growth in IT infrastructure

• Develop and maintain client relationships while building confidence and respect in the organization s abilities throughout the industry

• Support the PMO in planning deployments

• Prepare and maintain documentation in an efficient and professional manner

• Be organized, enthusiastic, and take direction from PTI leadership

What you must have:

• Minimum of 5 years progressive experience in Information Technology, with proven experience in designing, deploying, and supporting complex systems

• Knowledge and work experience with Genetec preferred

• Post-secondary degree or diploma from a Technology Institute in computing or electronics, or equivalent training with the armed forces.

• Ability to pass varying levels of security clearance

• Clear and concise written and verbal communication skills, with the ability to present technical data and analysis to internal and external stakeholders

• Sound organizational skills, with the capability to handle multiple tasks and projects in a fast-paced and priority-changing environment

• Ability to work independently or in a team environment, with strong interpersonal skills

• Willingness to mentor and build the technical abilities of the organization

• Strong analytical and problem-solving skills

• Comfortable with remote work and participating in remote teams

Experience with the following technologies is required:

• Windows Server, Windows 10/11, and SQL Server

• VMware, Hyper-V or other HCI/virtualization platforms

• IP networking, SD-Wan, routers/switch configurations

• Backup, replication and DR concepts

• Powershell and other scripting languages

• AWS or Azure cloud computing and network environments

• C#, C or other modern programming languages

• Cybersecurity and system hardening

• Accreditation or certification from a major network supplier such as Cisco

• Accreditation or certification with Windows Server and SQL Server

Experience with the following technologies is an asset, but not necessary:

• Understanding of, and experience with, Physical Security system integration, including CCTV, Access Control, Intercom, Intrusion or Audio Video management platforms

• Devops and other advanced system delivery and support automation