Analyst, Broadcast Workflows

The Analyst, Broadcast Workflows position is responsible for providing day-to-day monitoring, management, and support of TEGNA’s information technology platforms focused on newsroom and on-air workflows and applications. This includes supporting both on premise and cloud-based technology, and support of the end user community using these solutions. This position will work effectively with other IT teams, Corporate departments, business units, consultants, vendors, and service providers to ensure smooth operation of TEGNA’s IT platforms and applications. This position will ensure that the appropriate and timely communication of information and events occurs between the team and the people we support.

Position may be based at any of TEGNA's stations.

Responsibilities

• Architect, research, plan, implement and continually improve TEGNA’s on premise and cloud-based infrastructure for newsrooms and on-air tech.
• Work with station and application owners to understand needs, predict capacity, forecast cost for budgeting, and deliver scalable, dynamic, cost-effective solutions with agility.
• Troubleshoot and resolve application issues, meticulously documenting the resolutions.
• Document station and application workflows, build knowledge base articles, enable self-service and the help desk where possible.
• Implement toolsets and build workflows to drive automation and proactively alert on potential issues.
• Maintain a station inventory of applications, versions, and other relevant data in the ServiceNow CMDB that is easily reportable.
• Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends and recommending system improvements.
• React to changes positively, handle other essential tasks as assigned, and productively challenge the status quo as appropriate.
  
  

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field. Equivalent work experience may be substituted.
• 1-3 years of technical support experience.
• Two or more years of demonstrated experience with broadcast technologies, such as Bit Central, WSI, Chyron, BTI News Ticker, EDIUS, ENPS Newsroom Systems, Production Control Room Automation, and monitoring toolsets. Cloud experience is a plus.
• Demonstrated knowledge and experience of service desk concepts and toolsets including ITIL, knowledge management, CMDB and ServiceNow.
• Ability to prioritize multiple complex tasks/projects and follow through to completion independently or as part of a team.
• As a member of a service organization, ability to effectively communicate technical topics to various levels of internal customers and outside business partners.
• Ability to think analytically and solve problems creatively.
  
  

Pay Range

$60,000—$85,000 USD

Benefits

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 annual therapy sessions with a licensed clinician for themselves and each of their family members through Spring Health.

TEGNA’s Paid Time Off (PTO) program begins with 15 days of PTO for full-time employees, and nine paid holidays.

About TEGNA

TEGNA Inc. (NYSE: TGNA) is an innovative media company that serves the greater good of our communities. Across platforms, TEGNA tells empowering stories, conducts impactful investigations and delivers innovative marketing solutions. With 64 television stations in 51 U.S. markets, TEGNA is the largest owner of top 4 network affiliates in the top 25 markets among independent station groups, reaching approximately 39 percent of all television households nationwide. TEGNA also owns leading multicast networks True Crime Network and Quest. TEGNA Marketing Solutions (TMS) offers innovative solutions to help businesses reach consumers across television, digital and over-the-top (OTT) platforms, including Premion, TEGNA’s OTT advertising service. For more information, visit www.TEGNA.com.

EEO Statement

TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email askhr@tegna.com

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Salary : $60,000 - $85,000