Senior Manager of Operations Support-Back Office

Overview

About TEKsystems and TEKsystems Global Services

We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

Reporting to the Regional Controller, the Senior Manager of Operations Support (SR MOS) has two primary responsibilities: overseeing accounts receivable teams and providing sales support to their region/offices. With regard to overseeing A/R teams, the SR MOS is responsible for providing and ensuring that their teams provide the highest level of customer service, to external customers as well as corporate and field office employees. The SR MOS is a driving force in the management and collection of customer accounts. In addition, the SR MOS is responsible for the day to day leadership and development of their Managers of Operational Support (MOS) The SR MOS also acts as an escalation point for the MOS, office and account issues. Qualities include: Building team and customer relationships, developing MOS', conflict management, professionalism, the ability to employ the TEKsystems communication model as appropriate, and the ability to adapt to changes in the workplace. The other responsibility of a SR MOS is sales support. This mainly consists of fielding calls from their sales people and recruiters that have general business questions and negotiating client services agreements. This requires excellent communication and negotiating skills as the SR MOS will often be dealing with high level individuals at the client. The ability to multi-task is critical in this role as many short-term projects are funneled down to the SR MOS. 

Responsibilities

ESSENTIAL FUNCTIONS• Main point of contact for sales people in the region. Will field calls for most general business issues.• Review and negotiate client agreements• Create customer addendums for client contracts• Responsible for the leadership and professional development of their Managers of Operational Support (MOS’,) includingproviding daily feedback and quarterly performance evaluations• Escalation point and support liaison for MOS’, field office(s), and customer related issues• Responsible for ensuring MOS’ and their teams achieve their A/R goals• Responsible for the development and implementation of new processes and procedures for effective and efficient teamoperations• Act as a liaison between the regional teams and the Regional Controller

Qualifications

QUALIFICATIONS

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills,duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right toadd, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Companyand the employee occupying the position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

EducationEducation Level Education Details Req PreferredBachelor's Degree Business Administration, Management, Accounting,Finance, Economics or equivalent, relevant experience.

Skills and AbilitiesAbility to provide a team oriented environment that is fair, open, honest, humble, competitiveAbility to hold team members accountableAbility to develop a thorough knowledge of business policies and account management practicesStrong leadership, communication and problem solving skillsStrong work ethicAbility to negotiate with senior level client contacts (legal department, contracts department, procurement,finance, etc.)Ability to evaluate and balance team and individual workload through effective time management, prioritization andorganizational skillsAbility to coach, train and develop managersAbility to assess team performance and identify areas of improvement