What are the responsibilities and job description for the Tier 1 Service Desk position at Tek Systems?
Description:
Sally Beauty is looking for an entry level candidates to join their POS Service Desk team. This positions will serve as the first point of contact for all POS users in all Sally's retail stores. Daily, this position will be 100% phone/remote access support to all retail stores. Candidates will be providing assistance regarding technical policies, POS software/hardware issues, as well as telephone support. Daily Responsibilities: - Ability to handle 35 to 50 inbound calls daily in a fast-paced Help Desk environment - Proven commitment to high quality customer service - Accurately analyze severity of problem and escalate according to set procedures - Demonstrate strong customer service by focusing on courteous phone demeanor, sense of urgency, awareness of other incoming calls, thoroughness in documentation of service requests, and prompt follow-up to ensure total customer satisfaction - Strong written/oral communication skills, patient and friendly phone skills, good typing, organizational and time management skills - Ability to multi-task while remaining focused on quality and results
Skills:
Service Desk, MS Suite, POS, Troubleshooting, Windows OS, Customer service, Support, Phone support, bilingual
Top Skills Details:
Service Desk, MS Suite, POS, Troubleshooting, Windows OS,Customer service,Support,Phone support
Additional Skills & Qualifications:
Personality is very important for this position - Professionalism - Great communication - Hard worker - Ability to multi-task - Problem solving skills - Desire to grow career
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $14 - $15
