Desktop Support Technician

Position-Desktop Support Technician

Location-Richmond, VA(onsite)

Candidates must have 2 years Desktop Support experience. Senior experience on an Enterprise migration to Windows 11 and Active Directory.

Job Description:

Seeking experienced advanced Desktop Support Technician . The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. The company needs individuals who are passionate about customer service and have experience as an advanced Desktop Support Technician.

The role is responsible for Desktop Support, and some AD group policy administration.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• All work is performed with deadlines based on agency priorities.
• Image machines with Windows 11, following client procedures.
• Configure machines to meet individual associate needs, including user specific settings and personal software installation. Configure and support applications installed on the laptop fleet.
• Deploy laptop and equipment to new associates.
• Facilitate Laptop and Monitor Refresh.

Skills and Abilities

Demonstrated ability to:

• Ascertain and meet customer expectations
• Work effectively and independently in a fast-paced team environment where priorities can rapidly change
• Prioritize own work activities with minimal guidance and coaching
• Solve complex problems through discovery and analysis with minimal guidance
• Complete complex projects independently with minimal oversight and direction
• Manage competing priorities to meet goals
• Communicate effectively orally and in writing
• Provide, maintain and follow technical documentation.

Demonstrated comprehensive knowledge of the following tools/technologies:

• Windows 11
• SCCM
• Service Desk Ticketing System
• Okta
• Active Directory

Job Types: Full-time, Contract

Pay: $46,216.56 - $60,000.00 per year

Application Question(s):

• What's your visa status and current location?

Experience:

• IT: 5 years (Required)
• Desktop Support: 2 years (Required)
• Enterprise migration to Windows 11: 2 years (Required)
• Active Directory: 2 years (Required)
• SCCM Service Desk Ticketing System: 2 years (Required)
• Windows 11, Okta: 2 years (Required)

Work Location: In person