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Production support

TEKGENCE INC
New York, NY Full Time
POSTED ON 2/24/2024

Title : Application Production Support with Linux

Location : NYC, NY, Jersey City, NJ, Plano, TX, Charlotte, NC, Phoenix, AZ

High-level JD :

6 years of experience in Application Production Support in Linux platform.

Strong Technical Troubleshooting skill.

Good experience in scripting Shell, Automations.

Well-versed with ITIL - Incident Change Release management.

Basic knowledge of Middleware technologies - Apache Tomcat

Good experience on application monitoring tool like Splunk, AppDynamics, Grafana, Premetheus.

Good experience in AutoSys or any scheduling mechanism.

Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc

Knowledge of Banking domain (preferable)

Handle outage calls efficiently, triage any issues, and fix them.

Do Root Cause Analysis of repetitive and problem issues.

Report issues and resolve as per process and documentation.

Basic knowledge of Database - Oracle SQL.

Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database.

Good to have knowledge of AutoSys or any scheduling mechanism.

Good to have DevOps SRE, Automation, cloud knowledge.

More details about expectations from this role.

Understanding Incident Management System

APM Tools.

Monitoring Alerts, Batch Failures, Service Now Queue, Mailbox etc

Analyzing Failures using APM Tools

Usage of Batch Monitoring Tool

Types of Jobs Failures and Troubleshooting.

NAS, FTP- Failures.

Basic Web Server Administration.

Shell Commands

Linux Administration Basics

ITIL Process

Standard Maintenance Activites & SOP

DB-Oracle / MSSQL - Admin Basics

Standard Commands for health check

Basic Networking Commands

Understanding the Networking topology, Load Balancer etc

Fiddler / Post Man

Last updated : 2024-02-24

Salary.com Estimation for Production support in New York, NY
$106,539 to $138,696
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