What are the responsibilities and job description for the Desktop Support Specialist position at Tekshapers Inc?
Role : Help Desk Support
Location : Goodlettsville, TN (Onsite from Day 1)
Type : Contract
Duration : 11 Months
Job Description :
· Shift : 7 pm to 7 am (12 hours)
· Week 1 and Week 3 : 4 days
· Week 2 and Week 4 : 3 days
· Exact Schedule will be shared after selection.
· Basic computer skills with Job scheduling and AS400 / Unix experience will suffice no remote .
Responsibilities :
· Monitor jobs controlled by an automated scheduling system to include adding and removing jobs from the scheduler.
· Use monitoring tools to monitor the company network as well as the nightly store polling system.
· Use monitoring tools to monitor the company store pc network.
· Process phone requests.
· Manually submit batch processing jobs and monitor to completion.
· Troubleshoot problems and assist in problem resolution.
· Notify appropriate personnel of exceptions (ex: batch processing errors).
· Assist shift Team Leader in department initiatives.
· Good organizational skills.
· Knowledge of hardware configurations.
· Knowledge of AS/400, UNIX and Microsoft commands preferred.
· Working knowledge of automated batch processing.
· Attention to detail.
· Working knowledge of monitoring tools.
· Knowledge of Data Center Infrastructure Management (DCIM) tools.
· Good oral communication skills.
Qualifications :
Minimum qualifications:
Bachelor’s Degree or Bachelor’s degree in a computer related course of study.Role : Desktop Support Specialist
Locations : Moore, SC (Onsite from Day 1)
Type : Contract
Technical Requirements /Required Skills / Qualifications:
- Minimum 4 years of hands on experience as deskside/Onsite support/local IT engineer.
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc.).
- Strong desktop support knowledge including hardware, software, and networking concepts.
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds.
- Troubleshoot and assist end users with mobile device setup, activations and performance issues.
- Strong Customer service skills.
- Strong written and verbal communication skills.
Job Type: Contract
Salary: $18.00 - $23.00 per hour
Experience level:
- 3 years
Schedule:
- Night shift
Ability to commute/relocate:
- Goodlettsville, TN: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Desktop support: 3 years (Required)
- Windows: 1 year (Preferred)
Work Location: In person
Salary : $18 - $23
