Desktop Support Technician

Workplace Type
On-site
Worksite Location
Patchogue, New York, 11772, United States
Job Title
Desktop Support - Overnight
Top Skills - Must Haves

• Technical Support
• Windows 10
• Hardware Support
• Active Directory
• Deployment
• Cable Management
• Printer Support
• Troubleshooting
• Desktop
• Support
• Windows

Top Skills' Details
1. Desktop Support within a Windows 7/Windows 10 environment
2. Network Connectivity Troubleshooting Experience
3. Hardware Deployment and Cable Management Experience
2-4 years of experience is needed for this position
Secondary Skills - Nice to Haves

• Customer Service
• Yes Mentality
• Proactive Mindset
• team oriented

Job Description
Computer imaging and upgrade.
PC's and Printer deployment.
Wyse terminal setup and Configuration.
Configure Mobile devices (IPhone, IPad )
Clinical software installations.
Customer Service and Communication:
Demonstrate an ability to communicate technical terms, MCIT policies, and
difficult messages to end users in a service oriented fashion.
Provide one-on-one instructions/training/guidance to end users and the help
desk on use of hardware/software and standard procedures.
Provide exemplary customer service across all levels of the organization;
embrace a "never-say-no" attitude when addressing customer issues.
Follow established guidelines and standards to communicate consistent
messages aligned with other members of MCIT.
Technical Skills (End User Device administration/configuration/support/
troubleshooting, Use of tools and utilities):
Critically analyze system failures and quickly determine remedies so as to provide
for smooth workflow for daily staff activities.
Perform checkpoint rounds throughout the environment to ensure all equipment
is operational.
Ensure that electronic and physical security policies for computers, data,
and IT infrastructure are adhered to.
Responsible for the implementation, installation, maintenance and support of
End User Infrastructure Support equipment, software and connectivity for PDA's,
PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing,
telephone.
Responsible to solve typical software and hardware problems and malfunctions
on these systems.
Act as a technical resource to clients in making hardware and software
acquisition recommendations.
Perform pro-active diagnostic checks on desktop computers to maintain machine
capabilities and freedom from viruses.
Responsible to assist with creation and maintenance of written documentation
on problem solutions, tool configurations and end user documentation.
Monitor the assigned desktop queue(s) in the Front Range ticket system. Log
real time written journal entries documenting actions taken on all ticket
requests. Close tickets within established service levels.
Be compliant with all responsibilities and administrative tasks: Innotas,
timely journal entries, use of standard email templates, etc.
Assist and participate in implementing and planning small projects or
projects that are specific to the tech's assigned department.
Involved in the installation, rollout, and/or upgrade of new software,
hardware, systems, servers, networks, etc.
Responsible to resolve specified number of tickets per day.
Responsible to resolve percentage of monthly tickets at desktop site using
mobile tools and devices.
Responsible to close tickets in a timely manner while striving to reduce the
mean time to resolve each issue.
Perform wire management throughout the environment on all of our IT
equipment, to ensure wiring is properly maintained. This includes taking
before/after pictures of the work that is completed.
Employee Value Proposition (EVP)
This is a 6 Month Contract to Hire that will support all of the end users
at a hospital site. Many of our consultants who have proved themselves and
performed at a high level have been asked to interview for full time
opportunities within the company. You will be exposed to cutting edge Healthcare
technology and support doctors, nurses and administrative staff who are
providing patient care to the Mineola community in Long Island.
Work Environment
The shift will be 37.5 hours a week Tuesday through Saturday 11PM to
7AM.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.