Help Desk Support Representative

Description:
Day to Day: The Help Desk Representative will be located at the Clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for clients In-Store Operators. In the mornings you will primarily have training sessions regarding clients processes and systems. The afternoons will consists of taking roughly 15-30 calls inbound calls a day regarding a number of technical related issues.
This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly. This team handles the "Tech 911" call for all domestic and international issues for clients retail stores. They are a 24/7 call center that utilizes the chat/email/call in functions. They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently.

Other aspects and perks of the role include providing support to co-workers to ensure effective sharing of best practices (wearing both a teachers and students hat at all times). Increase knowledge through continuing Domino's Pulse education classes as well as working in/for the World Resource Center in Ann Arbor, Michigan.
Skills:
help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, ServiceNow, software troubleshooting, hardware troubleshooting, sql queries
Top Skills Details:
help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365,servicenow,software troubleshooting, hardware troubleshooting
Qualifying Questions:
-How would you describe an ethernet cord? What does it do?
-How would you explain what a virtual machine is to someone who is not technical? (Answer: It's a computer within a computer)
Experience Level:
Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.