What are the responsibilities and job description for the Help Desk with Security Clearance - Now Hiring position at TEKsystems c/o Allegis Group?
TEKsystems has an immediate opening for a Service Center/ Help desk Analyst to support a large government integrator at Offutt AFB. Clearance level: Secret or Top Secret (can upgrade for the role) Responsibilities:
IT customer service for all LAN clients on all classification platforms (w/exception to SINET). Service Center Specialists must demonstrate strong verbal and written communication skills and be technically capable of providing clients with first call resolution to the greatest extent possible. Specialists support clients via telephone, e-mail, and in person. Must quickly become proficient using administrative tool suite to include Remedy Action Request System. Experience Requirements Must have active secret or top secret. Must be flexible with the shift and be okay to do 100% phone support
.• In depth knowledge of PC operating systems (XP/VISTA/WIN7) as well as basic LAN connectivity.
• Strong troubleshooting skills in MS Office 2003/2007/2010 (Outlook, Excel, and Word, PowerPoint)(SCCM, Active Directory, Remedy, Exchange, a plus)
• Demonstrated work experience using current computer based tools to isolate, diagnose, troubleshoot and resolve technical issues
• Strong verbal phone and written communication skills
• Well-developed interpersonal, organizational, and problem solving skills
• Knowledgeable in service ticket entry applications (preferably Remedy)
IT customer service for all LAN clients on all classification platforms (w/exception to SINET). Service Center Specialists must demonstrate strong verbal and written communication skills and be technically capable of providing clients with first call resolution to the greatest extent possible. Specialists support clients via telephone, e-mail, and in person. Must quickly become proficient using administrative tool suite to include Remedy Action Request System. Experience Requirements Must have active secret or top secret. Must be flexible with the shift and be okay to do 100% phone support
.• In depth knowledge of PC operating systems (XP/VISTA/WIN7) as well as basic LAN connectivity.
• Strong troubleshooting skills in MS Office 2003/2007/2010 (Outlook, Excel, and Word, PowerPoint)(SCCM, Active Directory, Remedy, Exchange, a plus)
• Demonstrated work experience using current computer based tools to isolate, diagnose, troubleshoot and resolve technical issues
• Strong verbal phone and written communication skills
• Well-developed interpersonal, organizational, and problem solving skills
• Knowledgeable in service ticket entry applications (preferably Remedy)
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