Installation Technician- Rochester

Description:
Day to day duties:
1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
2. Installing window breaks, door units, smoke detectors.
3. Troubleshooting signal issues to ensure alarm functions properly if needed.
4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
5. Test and verify signals for equipment
6. Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).
7. Completing necessary customer paperwork for each job.
8. Cost ALL PART utilize for each individual job installed PRIOR to closing out job with dispatch center.
9. Maintaining accurate truck inventory of products/equipment.
10. Provide top quality customer service!
11. Achieve 90% Goal Attainment for completed installations and zero "go-backs".
*** A good attitude, good work ethic and reliability are most important. This company is looking for an individual who is willing to work and learn!
Skills:
Installation, Install, Cable, security
Additional Skills & Qualifications:
They will need to be extremely customer oriented, and display professionalism at all times in these customer homes. They need to be on time consistently - no expectations.
Must have Great Communication skills. This very important along with being reliability and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal ques from the home's resident and have a solution oriented, customer centric attitude. The last thing a customer wants to hear is that "I'm not familiar with this system or I do not know how to work on this." It's important to give the customer confidence that their issue will be resolved.
Tools Needed/PPE Gear:
6-foot ladder (or a Little Giant that folds up) , screwdrivers but preferably an electric drill, wire cutters, hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)
Their Own Vehicle (this is a must!)
FAQ: What radius are they traveling too?
Within a zip code or 2 of HQ
FAQ: Is there mileage etc.?
Only reimbursement will be for mileage in the rare occasion that they must go over 40 miles from location to another
FAQ: Is there weekend work?
Yes, but usually on volunteer basis
FAQ: How long is training?
Depends on the individual and when they get their license in. Typically, it's between 3-4 weeks (radio training should be less time because it is a highly repeatable function on the same equipment)
Experience Level:
Entry Level
BUFFALO, NY

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.