Support Engineer

**Must have experience working with JIRA and Confluence**
Description:
Job Description
We are seeking an experienced Support Engineer with expertise in Jira and Confluence. The successful candidate will be responsible for providing exceptional support to our users, addressing queries ranging from project configuration changes and user access request to the creation of new projects. This role requires a deep understanding of Jira and Confluence, as well as excellent problem-solving skills and a customer-focused approach.
Skills:
Jira, confluence, bitbucket, scripting, automation
Additional Skills & Qualifications:
Essential Job Functions:
User support and query resolution: Act as a first point of contact for all Jira and Confluence related queries. Provide prompt and accurate solutions to user problems and requests.
Project configuration: Handle requests for changes in project configuration, ensuring that these changes meet the business requirements and comply with company policies.
User management: Manage user access, roles, and permissions.
New project/space creation: Create new projects and setup workflows based on the requirements.
Continuous improvement: Regularly review and suggest improvements to the Jira and Confluence setup to enhance performance and user experience.
Collaboration: Work closely with other IT and support teams to ensure a cohesive approach to user support.

Job Skills and Qualifications:
- Proven experience (3 years) as a support engineer or similar user facing role with a focus on Jira and Confluence.
- In depth understanding of Jira and Confluence, including advanced features and admin capabilities.
- Proven ability to handle multiple tasks.
- Excellent communication and interpersonal skills.
- Familiarity working with Bitbucket is highly desirable.
- Scripting and automation skills are highly desirable.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.