What are the responsibilities and job description for the AV Support position at TEKsystems?
Description:
Serve as subject matter expert for all AV platforms used (Poly, Creston, Zoom, Teams).
Collaborate with Information Technology team and vendors to ensure equipment is maintained and functioning operationally.
Support company events, such as company and department level town hall meetings/webinars (equipment setup, testing and event support).
Engaging in root cause analysis of technical issues in order to assist with troubleshooting and issue resolution.
Perform systems functionality checks and documenting, troubleshooting, resolving, and/or escalating any identified issues.
Support of End User environment:
Escalation contact for all Tier 1 and 2 issues and will identify solutions to resolve technical support problems via phone or email, and enter requests into our Help Desk System.
Implement, maintain and administer end user computer devices and related computing environments including software, hardware, and configurations.
New hire deployments, hardware refresh deployments.
Document process and procedures for technical and end user knowledgebase.
Qualifications:
College diploma or technical institute degree and/or a minimum of five years of relevant experience required.
Relevant experience and knowledge of AV technologies and services (Polycom, Cisco, Teams Rooms, Crestron Fusion, Zoom).
3 years proven experience in delivering technical facilitation of large scale meetings.
A solid understanding of IT infrastructure (networking, telephony, Macs, PCs, mobile devices).
Experience partnering with 3rd party vendors.
Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills required.
Ability to work with all levels of staff within and outside of IT and outside the organization.
Ability to quickly learn new or unfamiliar technology and products.
Skills:
Windows, Vmware, Systems engineering, Windows 10, polycom
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
