What are the responsibilities and job description for the Desktop Support Analyst position at TEKsystems?
Description
Essential Job Functions
Desktop, Windows 10, Troubleshooting, Customer service, Active directory, Windows, Hardware, Imaging, Office 365, Deployment
Top Skills Details
Desktop,Windows 10,Troubleshooting,Customer service,Active directory,Windows,Hardware,Imaging,Office 365,Deployment
Additional Skills & Qualifications
Minimum Requirements, Education & Experience
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Essential Job Functions
- Triage user issues and requests.
- Respond to help desk tickets, telephone calls, email, and walk-up requests for support
- Manage the tickets in the Help Desk ticketing system
- Identify, research, and resolve IT problems
- Troubleshot and maintain computer systems connected to production equipment
- Configure and deploy user hardware
- Support and comply with the company Quality System, ISO, and medical device requirements
- Read, understand, and follow work instructions and standard work
- Participate in required company meetings
- Maintain an organized work area (5S)
- Participate in the Operational Excellence Program
- Complete all other work duties as assigned
- Ability to work in a manufacturing environment
Desktop, Windows 10, Troubleshooting, Customer service, Active directory, Windows, Hardware, Imaging, Office 365, Deployment
Top Skills Details
Desktop,Windows 10,Troubleshooting,Customer service,Active directory,Windows,Hardware,Imaging,Office 365,Deployment
Additional Skills & Qualifications
Minimum Requirements, Education & Experience
- Associate degree in an IT--related field or relevant work experience.
- Experience in support a technical environment in a help desk capacity
- Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)
- Clear and effective verbal and written communication skills
- Attention to detail
- Organizational skills
- Ability to work in a fast-paced team environment
- Ability to prioritize and multitask
- Ability to lift 50 lbs. Desirable Criteria & Qualifications
- Bachelor’s degree in Computer Science or related IS field
- Experience with ERP, CRM, and other Business Systems
- Continuing Education; including participation in local chapters, associations, and/or organizations
Intermediate Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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