What are the responsibilities and job description for the Desktop support technician position at TEKsystems?
Top Skills' Details
At least 1 year hands on / desktop troubleshooting experience with :
- Windows 10
- End user devices (printers, barcode scanners, workstations, etc)
- O365
- ServiceNow
Candidate should be able to handle at least 10 tickets per day
Job Description
The End User Device Technician is a highly-visible member of the IT team who is knowledgeable of
hardware and software support to end users of computers, printers, mobile devices
and related peripherals for our client. Assists with life cycle technology
refresh and net new technology provisioning and deployments of end user device
technology in healthcare environment. Responsible for tagging technology
equipment with asset tags, recording assets, imaging, updating, deploying and
surplus of all the end user technology. Daily work schedule and location
may vary depending on the needs.
Position Requirements
Vocational or technical training or degree : Information Technology and 1 years or more of experience in
End User Device Support. Additional years of relevant work experience and / or
other specialized training can be used in lieu of minimum education
requirement. Skills required : Communication to technical and nontechnical audiences
written and verbal); Technical knowledge software, hardware, network
applications, desktop applications, Apple and Microsoft products; Time
Management - adheres to deadlines; Customer Service; Ability to analyze, plan
and resolve issues.
Example Tickets :
Workstation / endpoint device troubleshooting
Printers
Barcode scanner cradle
tickets - sometimes there are people simply not charging their cradles
correctly and the scanner has a dead battery
Additional Skills & Qualifications
Customer facing role - need strong communication skills as they interact with all levels of the
organization.
Customer service is a must
Nice to have : previous healthcare experience.
Exposure to Lansweeper is a plus, as it's the migration tool they'll be using to migrate laptops.
Work Environment
Onsite in the main hospital and surrounding campus. Everything will be within walking distance.
Working alongside 7 other technicians and 2 lead technicians
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
Last updated : 2024-07-12
