What are the responsibilities and job description for the Field Support Technician position at TEKsystems?
Description:
The IT Field Technician will act as the first level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom. This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base.
Skills:
Desktop, Windows 10, Support, Troubleshooting, Windows, Hardware, Customer service, Technical support, Office 365, Printers, O365, Hardware support, asset management, chrome
Top Skills Details:
Desktop,Windows 10,Support,Troubleshooting,Windows,Hardware,Customer service,Technical support,Office 365,Printers,O365,Hardware support,asset management,chrome
Additional Skills & Qualifications:
Assist school staff members with technology requests that come through a ticketing system Provide excellent customer service to clients Provide technical support on software, web browsers and other applications Set up new devices and install them in classrooms, offices, and labs Ability to organize and efficiently manage multiple priorities with a keen sense of urgency Ability to balance workload and ticket assignments Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc. Install, configure, and upgrade computer hardware, peripherals, and software Escalate and assist with technical issues and/or requests when necessary Answer questions and teach staff members tips and tricks to accomplish their tasks Travel to and from client sites as needed, as assigned by Team Lead/Manager Maintain a professional appearance and hygiene as per Vinson Employee Handbook Respond to, follow up on, update, and close assigned tickets in a timely manner Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way Update and close project tasks as they are completed Work with the network team on any updates to the network or infrastructure as needed Ensure privacy on confidential information including records and files Update client documentation when changes are discovered Maintain an up-to-date client inventory Minimum of 1 year of customer service experience Associate degree in Computer Science or Information Technology or equivalent experience Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations Ability to comprehend and follow verbal/written instructions in English Ability to always present oneself in a professional manner High level of discretion and ability to follow confidentiality protocols Must have reliable transportation to travel to and from work sites and maintain a safe driving record Must always carry valid car insurance and DL
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
