Field Technician

Description:

Experiencing ticket backlog due to the heavy focus they have put on WIN10 so they have requested resources to join their team to help with the excess of tickets.

Day-to-Day responsibilities:

- Hardware swaps/issues

- Troubleshoot

- Printer troubleshooting

- Office 365

- Microsoft Office Suite

- Active Directory (adding users to groups)

- Add PCs to the domain

- Basic networking

- A , Net , Microsoft Certs highly preferred

Position Title: End User Support Analyst

General Summary: Facilitates the deployment and support of end user technology (e.g., desktops, phones, networking, remote access) including but not limited to troubleshooting, repair, replacements, moves add changes, and follows IT Standards for System Maintenance and Operations.

Essential Duties:

1. System Maintenance and Operations Monitors, System Testing, Auditing, Troubleshooting, Repairing, Documenting, Support Documentation, End User Interaction, Vendor Interaction. Change Management. Quality assurance. Takes guidance from levels II and III. Follows IT Standards for System Maintenance and Operations). Provides input on improvement to IT Standards for System Maintenance and Operations.

2. Solution Implementation Implements planned solution under the management of the project plan, leveraging their skills. Applies skills to tasks in the project plan.

3. Strategic Planning and Solution Design Application/Infrastructure/Business Integration, Technology Research, Technology Trends, On Going Education, Best Practices. Requirements definition, technology selection, support requirements Contributes.

4. Mentoring and Communication Works as part of a team, resource to other Information Technology staff for their area of expertise. Good communications both written and verbal. Can assist peers in problem resolution and operational improvement

5. Project Management Activities Planning, Tracking, Resource Management (e.g., time, people, $), milestones, status, communications to stakeholders. Contributes.

Standard Qualifications

HS Diploma, or equivalent

2 years as desktop technician

Preferred industry standard certifications (e.g., MCDST, A , etc.)

Proficient with tools of the art (e.g., desktop operating and desktop management tools, desktop hardware, phone systems, etc.)

Skills:

hardware, software, desktop, support, a, certification, Desktop troubleshooting, Windows 10, Troubleshooting

Top Skills Details:

hardware,software,desktop,support,a,certification,Desktop troubleshooting,Windows 10

Additional Skills & Qualifications:

- Communication skills

- Professionalism

- Timeliness

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.