What are the responsibilities and job description for the Field Technician position at TEKsystems?
Description:
This position is apart of the Desktop Support for all internal users for our customer. This is a help desk role that will provide troubleshooting and IT support for over 2,500 users.
The day consists of fielding calls & walk ins from end users (30% of the day) and troubleshooting (40% of the day) issues within desktops, computers, PCs, mobile devices all within Microsoft and Windows and then 20% documenting issues within the queue and providing notifications and updates to the end users. The remainder 10% of the day is spent coordinating with the other teams (Domain Services team and Storage/Server team and Network Services team on any remaining issues).
• Support Windows 7 Pro, 8.1 and Mac OSX Maverick / Yosemite laptops, monitors, and computers
• Support local and network HP printer/ copier / scanners
• Configure mobile devices like iPads, iPhones, Surfaces and Droids
• Use Adobe Connect to Set up meetings between offices and clients
• Image and Configure new and reissue laptops / desktops using SCCM / Symantec Ghost
Skills:
Help, Desk, Desktop, Support, Tier, 2, 3, Help desk support, Troubleshooting, Customer service, Service desk, Help desk, Active directory, Phone support, Office 365, Ticketing system, Servicenow, Technical support
Top Skills Details:
Help,Desk,Desktop,Support,Tier,2,3
Additional Skills & Qualifications:
Very outgoing, able to communicate clearly to the end user and providing effective updates and resolutions on issues; able to get along with the team members as they are a pretty tenured group that likes to "joke around"
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $23
