What are the responsibilities and job description for the Help desk specialist position at TEKsystems?
Description :
TEKsystems is actively looking to hire an experienced Help Desk Specialist in the Madison area for one of our enterprise clients!
This position is responsible for growing and operating the Information Technology Service Management (ITSM) program. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.
Essential duties include performing first and second level hardware and software support, configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines.
You are expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others.
This position is responsible for providing in-person and remote support to staff.
Top 3-4 Required skills :
- Ability to independently perform root cause analysis and issue resolution of complex IT issues related to hardware and software (, Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Top 2-3 Nice to Have skills :
- ITIL 4 Foundation certification or similar
- CompTIA A certification of similar
- PMP certification or similar
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
Last updated : 2024-05-10
