Help desk support

Description :

The Help Desk Representative will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for Domino’s In-Store Operators.

You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.

for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly.

This team handles the "Tech 911" call for all domestic and international issues for Dominos retail stores. They are a 24 / 7 call center that utilizes the chat / email / call in functions.

They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently.

Other aspects and perks of the role include providing support to co-workers to ensure effective sharing of best practices (wearing both a teachers and students hat at all times).

Increase knowledge through continuing Domino’s Pulse education classes. Working in / for the World Resource Center in Ann Arbor, Michigan.

Skills :

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Top Skills Details :

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Experience Level : Intermediate Level

Intermediate Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-03-02