What are the responsibilities and job description for the IT Support Specialist position at TEKsystems?
Description:
IT Support Specialist monitors and maintains our various computer systems and networks. You will be installing and configuring software and hardware systems, diagnosing faults and solving technical problems, either over the phone or in-person all while providing pleasant and patient customer support.
Principal Duties and Responsibilities:
. Install and configure computer hardware operating systems and applications
. Monitor and maintain computer systems and networks
. Walk clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
. Troubleshoot system and network problems, diagnosing and solving hardware or software faults
. Replace computer and network parts and equipment as required
. Provide support, including procedural documentation and relevant reports
. Follow diagrams and written instructions to repair a fault or set up a system
. Support the roll-out of new applications
. Set up new users' accounts and profiles and deal with password issues
. Work continuously on a task until completion (or referral to third parties, if appropriate)
. Prioritize and manage open cases
. Establish great working relationships with clients, vendors, and other members of the team
. Test, evaluate, and deploy new technology as needed
We offer a suite of benefits including...
. A fun, professional work environment
. Generous Child Care discounts
. 401K
. Health, dental, and life insurance
. Career advancement opportunities
. Paid Time Off and Holiday Pay
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
