PC Technical Support

Description:

This client is located in Greenville, NC provides trauma, rehabilitation, and outpatient health services to more than 1.4M people in 70 locations across 29 counties. In an average year, about 80,000 inpatient, 460,000 outpatient and 3,000 newborn visits are treated at Vidant Health. The clinical staff includes more than 500 physicians and 1,200 nurses.

Team/Future:

The end user support teams is comprised of 30 technicians across 3 different managers supporting all the major hospitals. This technician will work his 15 other onsite employees. The current need for this PC technician is to help elevate some of the pressure as they are upgrading 14,000 end points. They will also play a role in the future upgrading from Windows 10 to Windows 11.

There are over 1,100 devices that failed encryption. This project will be broken up into 4 different orders and waves of support. Their may be some driving to varies clinics and hospitals. This member will ride in an official van with other members of the team to conduct the deployments. Employees will be home daily.

Duties:

This technician will be taking tickets via ServiceNow and troubleshooting a variety of issues. This might include network connectivity, blue screen of death, applications not showing up on a device, printers not working, imaging devices, e-recycling equipment, installing monitors, Zebra printer issues, building machines, and much more.

They have a standardized process to follow for imaging devices. They are using SCCM to update them, the ability to be fully building the devices. Skills within updating a device or migrating from Windows 7 to 10 is a nice to have. They will be upgrading from Windows 10 to Windows 11 and eventually transiting to virtual desktops in the winter of 2024.

Skills:

Desktop, Technical support, Deployment, Imaging, Troubleshooting, Windows 10, networking protocols, Customer service, Migration

Top Skills Details:

Desktop,Technical support,Deployment,Imaging,Troubleshooting,Windows 10

Additional Skills & Qualifications:

Nice to have:

Active Directory- ability to tell where a machine is locate it, and some group policy.

Windows 11 operating system

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.