What are the responsibilities and job description for the Service Delivery Technician position at TEKsystems?
Description:
- As a Service Delivery Technician, you will be responsible for providing outstanding support and customer service to all areas of the organization. Tasks include handling inbound calls, cases, and chat requests covering a variety of services. It is a fast-paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of core business activities.
RESPONSIBILITIES
- Provides general support and troubleshooting assistance via phone, chat, and tickets, resolving issues upon first customer contact wherever possible
- Collaborating with internal partner teams to efficiently and effectively escalate items, minimizing the impact on the customer
- Develop strong relationships with field personnel; provide excellent customer service in support of the business units
- Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
- Understand the core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of the company's districts and projects.
- Understand and follow processes, procedures, and internal controls and escalate areas of concern to leadership immediately
- Reliable and consistent attendance
- Support and participate in collaboration activities to promote and implement continuous process improvement
- Other duties as assigned
Skills:
- Support, Windows 10, Troubleshooting, Office 365, Help desk support, Technical support, Help desk, Customer service
Top Skills Details:
- Support, Windows 10, Troubleshooting, Office 365, Help desk support, Technical support, Help desk, Customer service
Additional Skills & Qualifications:
- 0 - 2 years experience in a customer service environment, or equivalent experience supporting customers or corporate end-users
- Experience in a help desk environment preferred
- Working knowledge of computers and experience in the use of the Microsoft suite
- Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens, and is open to the ideas of others
- Highly motivated and self-directed; initiative and a sense of urgency to get things done
- Ability to work with a high degree of accuracy with minimal supervision in a fast-paced, high-volume environment
- Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
- Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
Experience Level:
- Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
