What are the responsibilities and job description for the Service Desk Technician position at TEKsystems?
Description:
Come grow with us! We’re motivated to keep growing our business with new top talent. It’s our people that make it happen! If you’re looking to add value to a growing IT team, you may be interested in our Service Desk Analyst role. Read on! What You’ll Do as a Service Desk Analyst: • Work within the defined Incident, Request, Asset and Configuration Management process. • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment. • Manage support interactions through the IT Service Management System. • Follow-up to ensure service delivery and system integrity with end users. • Protect the company by handling business sensitive information with appropriate confidentiality. • Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. • Maintain desktop images and configurations to provide performance monitoring and tuning of systems. • Maintain inventory of installed software and manage software licensing. • Update tickets with accurate and timely records of work performed and resolution detail. • Coordinate hardware warranty repair. • Perform scheduled patch management. • Perform security management. • Other duties as assigned What You’ll Need to be a Successful Service Desk Analyst: • 5 years of experience in a mid-sized organization, performing customer-facing/end-user technical support • Associate’s Degree required (or higher) • Active Directory—user and group administration • Experience with Windows Server and O365 • Excellent organization, communication and written skills • Demonstrated ability to apply critical thinking to solve problems • A and/or Net preferred
Skills:
Service desk, Troubleshooting, Customer service, Support, Phone support, Technical support, Desktop, Ticketing system
Top Skills Details:
Service desk,Troubleshooting,Customer service,Support,Phone support,Technical support,Desktop,Ticketing system
Additional Skills & Qualifications:
This resource will be supporting a refresh of 500 computers and also supporting their phone refresh where they are changing over from AT&T to Verizon. Must be comfortable with imaging, shipping equipment, remote support etc.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
