What are the responsibilities and job description for the System Engineer position at TEKsystems?
Skills:
active directory, cisco, route, switch, windows, Windows server, Systems engineering, AD group policy, Exchange, Firewall, VPN configuration, SQL server, desktop troubleshooting, networking protocols, exchange o365
Top Skills Details:
active directory, cisco, route, switch, windows,Windows server,Systems engineering,AD group policy,Exchange,Firewall,VPN configuration,SQL server
Description:
Senior Systems Engineer - Associates who are focused on the design, configuration, deployment and maintenance of servers, networks and server based systems. These individuals do planning and project coordination relating to client IT Initiatives/projects.
Job Requirements
Must have 3 years’ work experience in related IT position
Demonstrated skills
o Excellent customer service skills
o Top-notch organizational skills
o Good communicator (in the coordination of smaller clients)
o Sound judgment
o Professional appearance and demeanor
o Research and develop technical solutions for client and business initiatives
o Reliable with good attendance
o Ability to follow the direction from the Client Services Manager
o Teamwork, mentorship and positive attitude
Essential Duties
o Act as a “Technology Success Manager” for our clients
o Coordinate client services activities for medium and larger clients.
o Participate in quarterly business reviews (QBRs)
o Design and implementation at the network level: LAN and WAN connectivity, routers, firewalls and security
o Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
o Design and implement disaster recovery solutions
o Support services for virtualization technologies
o Administration and maintenance of the remote monitoring solution, CW Automate.
o Respond to client support request ticket escalations
o Handling escalated server, network and desktop related issues for clients
o Participate as a resource for projects run by the Implementation and Onboarding team
o System documentation development, maintenance and review
o Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.
o Handle tickets created due to alerts in CW Automate that are escalated from Tier1.
o Review of CW Automate alerts, performance information and configurations.
o Server checkups using CW Automate data and manual review of servers as necessary.
o Participate in on-call rotation for off-hours support
o Enter all work as service tickets in Connectwise.
Additional Skills & Qualifications:
MSP Experience is a major plus. On call rotation is currently every 9 weeks and the tech is on call for 1 week. They will have an escalation person in case they get in over their head.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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