Technician on site

Description :

Our client, a leader in medical device manufacturing space has been growing rapidly these past few years. They currently are going through a Merger & Acquisition making them the top 10 Medical Device Manufacturers in the world.

We are seeking a mid-level On-Site Support Technician for their two locations in California (Santa Clara and Fairfield).

This person will be responsible for troubleshooting, printers, discovery, desktop support (hardware) and will assist in mid-level service requests at the site.

Active Directory and any Cloud, CI / CD or further experience is a plus. This person must love being on-site and working with internal teams and employees.

This job is somewhat physically demanding and this person will be crawling under desks and providing on-site support as well as desktop support.

Job Description :

We are seeking an IT Technician with a couple of years of hands-on experience in desktop support, Microsoft user and identity management, and multi-site remote support.

The IT Technician role is accountable supporting break / fix incidents and requests, for the company’s IT / IS software, client hardware and other applicable assets.

Seeking a team player that focuses on providing incredible customer experiences and improving business value through risk mitigation, cost-efficiencies, and a revenue impact mindset.

Roles and Responsibilities Include :

• Responsible for the maintenance, configuration, and reliable operation of client computing systems, basic network access, basic server maintenance and infrastructure management.
• Shared responsibilities with Systems Administrators, for the IT / IS support services at the site. Liaise with peer IT / IS operational teams and enterprise governance team to ensure services are delivered as per SLA and continuously optimizing service efficiency
• Provide support of application eco-systems from user creation to installation and configuration, while fostering a unified operational support handled by IS Analysts or accountable resources within the business.
• Install, configure and upgrade client computer and software components and physical device setup / migrations
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to business and IT / IS staff for planning and implementing new or upgrades of IT / IS infrastructure
• Primary lead of desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions and within agreed upon service levels
• Responsible for client systems capacity, asset management, and client system performance
• Assist with assessing and maintaining local operating costs, productivity levels, infrastructure lifecycle management, application repository management and other metrics by analyzing and monitoring system performance and overall IT / IS infrastructure performance indicators
• Responsible for data integrity through common Cybersecurity practices, such as, proper Identity and Access Management, ensuring Advanced Threat Protection is on all client devices and are up to date, client-side vulnerability patching occurs per policy, focused user training, and continuously seeking improvement to current solutions and services
• Miscellaneous duties as assigned

Requirements :

• Associate degree in Computer Science, Information Technology, Systems Administration, or a closely related field, or equivalent experience required
• Proven 2-3 years of client-side experience required; preference given to prior Microsoft 365 support experience.
• Applicable IT / IS certifications in CompTIA and / or Microsoft are required. ITIL Foundation certification is required or can be obtained within the first 120 days of employment
• Working knowledge of Window 10 operating system, imaging & deployment is required
• Working knowledge of systems and network monitoring software, hardware, and networking protocols are needed
• Proven Experience with client-side scripting and automation tools; be ready to share examples
• A proven track record of developing, leading, and implementing IT / IS client-side projects, through common project methodologies
• Understanding of Manufacturing IT / IS technologies is preferred
• Strong knowledge of helpdesk & IT Service Management operational best practices, including knowledge documentation, incident escalations, change management & effective communications

Skills / Tags :

Windows, Support, Desktop, Active directory, Hardware, Windows 10, Troubleshooting, Technical support, Help desk, Troubleshooting hardware, Customer service, Help desk support, Office 365, Hardware support, Networking, Cloud, Azure, Scripting, Automation, CI / CD

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-06-12