Analyst

Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Title: Analyst

Work Location: New Hudson, MI, 48165

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

Dept: Plastic Card Services

Engagement Description

SUMMARY

• Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.
  
  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist and support in the planning, coordinating, developing and implementing of approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls, and performance.
• Analyse, process and/or expedite operational transactions; this may include timely resolution of problems.
• Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.
• Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project objectives.
• Utilize and maintain available corporate production and reporting systems; produce routine and non-routine reports, presentations, letters communications and graphics.
• Assist personnel (both internal and external) by answering questions, supplying information and training.
• Represent department and division as requested on work groups and special assignments.
• Develop and maintain an effective working relationship with customers or partners.
  
  

Education And/Or Experience

• Bachelor's Degree in related field preferred.
• Two (2) to five (5) years experience in related field is required.
  
  

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  
  

Other Skills And Abilities

• Demonstrated knowledge/competency in the following areas:
• Claims or inquiry processing experience preferred.
• Analytical experience.
• Ability to produce statistical information from conceptual needs.
• Working with PC application and/or mainframe systems preferred.
• Effective verbal and written communication skills
• Ability to lead and contribute to process improvement programs.
• Excellent interpersonal skills necessary to interact with all levels of all personnel.
• Other related skills and/or abilities may be required to perform this job.
  
  

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
  
  

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  
  

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
  
  

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
  
  

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually very quiet.
  
  

Additional Information

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
• They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
• This job description does not constitute a contract for employment
  
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.